سياسة الاسترجاع
Return & Refund Policy
All sales are final. We do not offer returns, refunds, or exchanges once an order has been placed and delivered.
We strongly advise customers to review their order carefully before completing the purchase.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us through the Contact Us form within 48 hours of delivery.
Once reviewed, we will assess the issue and, where applicable, provide a suitable resolution such as a replacement or store credit, in line with applicable consumer protection regulations in the UAE.
Non-Returnable Items
All items are considered non-returnable and non-refundable. This includes, but is not limited to:
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Sale or discounted items
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Gift cards
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Custom or personalized products
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Personal care goods
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Hazardous materials, flammable liquids, or gases
Exchanges
We do not offer standard exchanges. Any exception will be handled on a case-by-case basis after review through the Contact Us form.
Support
For any questions or concerns regarding your order, please reach out through the Contact Us form. Our support team will review your request and respond as soon as possible.
If you want, I can make a premium luxury-brand version (more aligned with your perfume positioning) so it sounds less “policy heavy” and more high-end.